Refund policy
Return and Refund Policy
Thank you for shopping with us! We want you to be fully satisfied with your purchase, but if something goes wrong, we’re here to help.
Returns
You can request a return if:
• The product you received is damaged or defective. (in 48 hours)
• The product is not what you ordered .(in 7 days)
To start the return process, please send us clear photos and videos showing the issue with the product. These help us review your case and process your return faster.
It is important that you contact us within 7 days of receiving your order.
Refunds
To request a refund, please contact us first. We will review your case and let you know whether you are eligible or not.
• If approved, we will notify you via email or phone number
Non-Returnable Items
We do not accept returns for:
• Used or opened items
• Custom or personalized products
Damaged or Wrong Items
If you receive a damaged or incorrect product, please notify us within 48 hours of delivery. You will need to send photos and videos of the product so we can resolve the issue promptly.
Exchanges
We only offer exchanges for damaged or incorrectly delivered items. If you need an exchange, please contact us.
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Need help?
If you have any questions about your return or refund, contact us:
📧 [crystal.lather25@gmail.com]
📞 [03318333882]
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